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Refunds & Returns

Unwanted items

Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item**

Items can be exchanged for a similar item within 30 days of receiving your item**

** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged.

Delivery charge

Please note, unless your item is faulty, you will be liable for any delivery costs associated with your return/exchange.

We will only refund you the cost of a standard delivery service, we cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering (e.g. Saturday delivery).

We cannot refund the original delivery cost for International orders outside of the EU.

The quickest way to arrange a return or exchange is to bring the item to the Sheffield store with your receipt or contact us by telephone or email quoting your order number.

You may also email:

Or post to:

Gatling Guitars Ltd

17/18 Hoyland Ind Est


S3 8AB

Refunds and exchanges will be processed within 14 calendar days of us receiving your returned item(s).



All items purchased new from Gatling Guitars Ltd come with a 12-month warranty against manufacturer defects, many manufacturers offer extended warranties with their products.

Please read the documentation that comes with your product regarding warranties as most manufacturers require you to register your product in order to make warranty claims.

All second-hand items bought from Gatling Guitars Ltd comes with a 3-month parts and labour warranty



New Strings Aren't included in the price. Your welcome to supply your own strings.

Standard Setup £40


Adjustments of

Truss Rod

String Action Height


Nut Slot

Leveling up to 2 Frets

Fingerboard Clean & Oil

Fret Dress £60


Standard Setup

Fret Dress & Polish

Fret Level £80



Leveling All Frets


Frets Polished

Refret Work

Unbound Fretboard £130

Bound FretBoard £150

Re-Laquer Neck £50

Fretless Conversion £140

Stainless Frets +£20


Pickup Installation From £40

Full Re Wiring From £40

Individual Part Replacement from £10+Price of parts

Routing Modifications

From £50


Bolt on Body

Strip & Finish From £400

Set Neck

Strip & Finish From £650

Prepped Body

From £270