Refunds & Returns

Unwanted items

Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item**

Items can be exchanged for a similar item within 30 days of receiving your item**

** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged.

Delivery charge

Please note, unless your item is faulty, you will be liable for any delivery costs associated with your return/exchange.

We will only refund you the cost of a standard delivery service, we cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering (e.g. Saturday delivery).

We cannot refund the original delivery cost for International orders outside of the EU.

The quickest way to arrange a return or exchange is to bring the item to the Sheffield store with your receipt or contact us by telephone or email quoting your order number.

You may also email:

Or post to:

Gatling Guitars Ltd

17/18 Hoyland Ind Est


S3 8AB

Refunds and exchanges will be processed within 14 calendar days of us receiving your returned item(s).



All items purchased new from Gatling Guitars Ltd come with a 12-month warranty against manufacturer defects, many manufacturers offer extended warranties with their products.

Please read the documentation that comes with your product regarding warranties as most manufacturers require you to register your product in order to make warranty claims.

All second-hand items bought from Gatling Guitars Ltd comes with a 3-month parts and labour warranty